Back Issue Comics trades from the web site www.backissuecomics.co.uk and mail order catalogues.
On the web site, and from print media including catalogues all orders are accepted as a request to supply. Orders are placed on the system as reservations with payment details held by Payment Service providers, Sagepay or Paypal.
When ordering, your card details are secure. Back Issue Comics does not keep your card data. We use the services of payment service provider (PSP) Sage Pay. (One of the largest such organisations in the UK). PSP’s are Payment Card Industry compliant security organisations that offer fully secure facilities for the holding of Customer confidential data. At final check out on the Back Issue Comics website, you are seamlessly transferred to Sage Pay where you enter your card details once. After updating, Sage Pay seamlessly return you to Back Issue Comics, where you can continue shopping or log out.
Sage Pay will pre-authorise the card for one penny (to prove that it is genuine) then send Back Issue Comics a series of random access codes.
When ordering by mail or telephone. Our operators will enter your card data into the secure Sage Pay terminal. In return they receive confidential random access codes, which are applied to your order. Sage Pay will pre-auth your card for one penny. Then your card data is securely shredded.
For security Back Issue Comics do not keep card data. Either electronically, or on paper.
When goods arrive and are ready for shipment, Back Issue Comics uses the Sage Pay access codes to apply for release of funds, and then, only for the goods about to be dispatched (plus postage if applicable)
The other payment method is Paypal. A secure and easy payment option that allows you to use credit and debit cards as well as Paypal itself.
Customers should note that when paying with PayPal the money will be debited from your account, by Paypal, at time of order, irrespective of when the goods may be ready to ship.
If ordering for a special occasion (birthday, anniversary etc) please let us know the date. We shall do our best to meet it, but we do have to specify that we cannot be held liable if we are unable to meet the due date.
Overseas Customers – We accept orders from outside the UK. Shipments to addresses outside the UK are sent at cost. When goods are ready, either full or part shipments, we shall notify you of the shipping cost to enable us to debit your account with the shipping fee.
Products, prices and promotions offered online, in print, and other literature, and in retail stores may be different and mutually exclusive.
On the website and from print media including catalogue(s) all orders are accepted as a request to supply. Orders are placed on the system as reservations with payments details. Order acknowledgements are emailed -. The order acknowledgement is not a guarantee to supply and it is not an invoice. Customers should always check their acknowledgements to ensure that we have accurately followed their instructions.
You must be 18 years or over to make web, email and/or catalogue purchases.
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order based on any incorrect price or description. Such corrections may be made even after an order has been acknowledged. If the price at which you have ordered goods is incorrect you will have the right to cancel.
There is no minimum or maximum order unless such is specified in a particular promotion or advertisement.
Ordering by mail: Please use the order form provided in the catalogue. Order forms may be photostated or copied. Write up your complete order, along with our stock codes, together with your name & address (include your postcode). Give a contact telephone number (if possible) and your e mail address (if applicable). Enclose your correct payment or credit card details.
Cheques will not be banked until the first available item on your order is ready to ship. We then have to bank your whole cheque. We recommend that cheque customers ordering a number of items, send in several cheques to cover their order, which means that we automatically stagger payments when items are shipped separately.
Your cheque guarantee card number must be written on the back of your cheque. Cheques have to be cleared before parcels can be dispatched. Depending on the clearing banks involved, that process can take several days.
Postal Orders, when used to pay for orders are treated as cash and banked immediately.
Postcodes and zip codes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by the courier. If you do not arrange re delivery with the Courier and the parcel is returned to us we reserve the right to charge a reship fee.
All electronic and digital products are specific to European Territories. Some products such as character light fittings may be two pin 110volt. In those cases we supply a voltage converter for use in the UK with the product at no extra cost.
Exchanges/Returns. If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims. Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel within seven working days of the goods being delivered. Notify us by telephone. Call the special line TO BE ADVISED to give us details. We can then give you an authorisation number. Where applicable, we shall arrange an immediate courier pickup of the parcel. Smaller items should be returned by Royal Mail (along with its original packaging). Sealed packaged goods like CDs, DVDs & PC / console games must be returned in their original unopened packaging.
Please note also that the Freepost Service we offer for orders is a letter service only. Any parcel sent to us using the Freepost service may be discarded by the Royal Mail. Should such a parcel be delivered to us the Royal Mail fees will be debited to the customer.
If you are returning any item within the seven working day period for any reason other than damaged or incorrect item, the customer will be liable for shipping costs for return of the product.
Order amends / changes / extra items. As we process orders for shipping in the same sequence as we receive them. (first come first served) – order amendments, changes and requests for extra items have to be processed as new orders.
Queries. Please allow a period of 7 days after receiving your email acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying please have your acknowledgement number to hand along with your full name & address and customer number .
All prices are in £sterling and include VAT where applicable.
Ownership and title in the goods do not pass to the Customer until full payment has been received.
All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Back Issue Comics and its affiliated companies. All content is protected by Intellectual Property laws and copyright.
All trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners.
The website may contain hyperlinks. These are provided as a customer service. Back Issue Comics are not responsible or liable for any involvement or transactions with such sites.
Use of any of our services indicates your full acceptance of these Term & Conditions
Back Issue Comics reserve the right to change, add or remove or modify these Terms & Conditions at any time. Please check the T&C periodically.
Last updated June 2010